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VPS Terms of Service

BIG RIG MEDIA LLC

VIRTUAL PRIVATE SERVER TERMS OF SERVICE ADDENDUM

Your use of virtual private servers from Big Rig Media, LLC, constitutes your agreement to these terms. You may view our Privacy Policy at https://www.getindio.com/privacy-policy/.

Cancellations and Refunds

Any abuse of our staff in any medium or format will result in the suspension or termination of your services.  Customers may cancel at any time by creating a ticket at help@bigrigmedia.net.  [Big Rig provides a 30-day money-back guarantee on virtual private servers for any customer who paid the first invoice with a credit card.]  Only first-time accounts are eligible for a refund. For example, if you have (i) previously had an account with us, canceled such account and signed up for another account, or (ii) if you have opened a second account with us, then you will not be eligible for a refund.  Payments made via bank wire transfers, Western Union payments, checks or money orders are not eligible for a money-back guarantee, but may be refunded via a credit posted to your hosting account:

Resource Usage Limits

Virtual private server accounts may not:

    • exceed a 15 minute load average greater than two (2) times the amount of CPU cores given,
    • run public IRCd’s or malicious bots,
    • run any type of BitTorrent client or tracker that links to or downloads illegal content,
    • use an Open/Public proxy, or utilize a proxy to access illegal/malicious content, or
    • use I/O intensive applications which adversely affect normal server operations.

Inodes

Virtual private server accounts come with a default inode limit of 10,000,000 to better protect the file system.  The limit can be increased if there is a legitimate reason to have it increased.  To make a request, please submit a ticket at help@bigrigmedia.net.  .

Mail Policy

Virtual private server accounts will be governed by our dedicated server mail policy, which is available at [insert dedicated server mail policy].

Backup and Data Loss

Your use of virtual private servers is at your sole risk.  You are solely responsible for backing-up all user content, including any user websites off of Big Rig’s servers.  This is an affirmative duty, even if you purchase or have third party products such as CodeGuard.  Big Rig reserves the right to charge a restoration fee if you request copies of the backups.  Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by Big Rig.

This file was modified on April 27, 2026.